Terms and conditions

 

  • - SUBJECT: Last updated: 19/05/2024.

    This website www.saywow.online is published by Say Wow SRL, whose registered office is located at 11 Via Lattanzio, Milan, 20137 with VAT number 11162530965

    To contact our Customer Service Department:

    - By phone at: 0236589805

    - By e-mail at hello@saywow.me 

    - DEFINITIONS.

    The following terms--used in this document--in the singular or plural, have the following meanings:

    1. CUSTOMER: refers to any member who has placed an Order on the Site;
    2. ORDER: Refers to any purchase of one or more products made by a subscriber on the Site under the conditions set forth in these Terms and Conditions;
    3. PERSONAL ACCOUNT: Refers to the subscriber's account after registration for the services;
    4. EVENT: Refers to all events of any kind organized by Say Wow as part of the services;
    5. MEMBERSHIP: Refers to any natural person, not a contributor, who uses the services and agrees to these Say Wow Terms and Conditions;
    6. BRAND: Refers to Say Wow's partner whose products and/or services are the subject of the events;
    7. SERVICES: Refers to all services offered to members and described in Article 5.
    8. PERSONAL ACCOUNT: Refers to the registrant's account after registration for the services;
    9. SAY WOW SPACES: Refers to the locations where scheduled events take place during the duration of the events;
    10. SALES: Refers to all sales of any kind organized by Say Wow (including, for example, sales, openings, etc.) as part of the services;
    11. Website: website accessible at: Https://www.saywow.online

     

    ARTICLE 3) APPLICATION AND ENFORCEABILITY OF TERMS AND CONDITIONS 

    • The purpose of these general conditions is to define the conditions of access and use of the services offered to subscribers and the rights and obligations of subscribers in using the services.
    • Access to sales is subject to prior registration for Say Wow services.
    • Registration for the services implies full and unreserved acceptance of the contractual documents, which the subscriber declares to have read and understood in their entirety and which are the following, listed in ascending order of priority and constituting an indivisible whole:
      1. The current terms and conditions, including the privacy policy at the bottom of each page of the site;
      2. For cross-border orders, Global-e's terms and conditions also apply.
    1. Any order placed on Https://www.saywow.online requires the prior and unrestricted acceptance of these General Terms and Conditions of Sale, which are subject to Italian law. The fact that the user checks the box: "I have read and accept the General Conditions of Sale" therefore means that he has read and accepted these General Conditions. If the Customer does not check the appropriate box, he/she will not be able to place the order.
    2. Say Wow has the right to adapt or modify these General Terms and Conditions at any time. The applicable General Terms and Conditions of Sale are those in effect on the day of the order. By placing an order on Https://www.saywow.online , the Customer declares that he/she is a natural person of legal age who is not a merchant and is acting for his/her own personal needs; he/she acknowledges that he/she has the full capacity to commit to these General Terms and Conditions of Sale when placing transactions on Https://www.saywow.online.
    3. The parties agree to perform their obligations in total good faith.
    4. The fact that Say Wow does not enforce these terms and conditions at any given time shall not be construed as a waiver of the right to later enforce any of the provisions of these terms and conditions. 

     

    ARTICLE 4) CONDITIONS OF REGISTRATION

    • Registration is restricted to individuals over the age of 18. Minors are asked to inform their parents or legal guardians of their registration and participation in events.
    • Only one account may be opened per person. Say Wow reserves the right to refuse to open an account requested by an already registered person.
    • Under no circumstances may the services be granted to a professional and/or any person who markets products purchased at events organized by Say Wow, or more generally who uses the benefits offered for purposes other than personal and private ones.
    • Registration for services is done by filling out a registration form, directly online at saywow.online .
    • Anyone wishing to register must first accept the latest version of these terms and conditions.
    • Information marked with one or more asterisks and required in the registration form is mandatory and essential for acceptance of the registration form.
    • The subscriber guarantees the accuracy of the information provided and will be solely responsible for all information disclosed. Any changes to name, address, or other information that become necessary must be changed by the subscriber in his/her personal space on saywow.online or in person in our Say Wow spaces. The subscriber authorizes all verification of his or her identity and address by Say Wow, but Say Wow is not obligated to conduct systematic verification of all or any of the information received.
    • The enrollee acknowledges that Say Wow reserves the right to suspend or withdraw access to the services when the enrollee fails to comply with these terms of enrollment, particularly if the enrollee provides false or misleading, inaccurate, incomplete, illegible, or outdated information. The enrollee further acknowledges that Say Wow reserves the right to reject the enrollment of any person who was previously enrolled and/or whose enrollment was terminated by Say Wow due to a violation of these terms and conditions, such as under the conditions set forth in Article 8.2.

     

    ARTICLE 5) ORDERS ON THE WEBSITE - ACCEPTANCE OF THE OFFER

    The website is accessible 7 days a week and 24 hours a day, except for maintenance operations. Sales are accessible on the days and times communicated to members.

    These dates and times are sent by e-mail and are also available on the website.

     

    Approval and confirmation of the order on our website are subject to prior registration, as described in Article 3 of these conditions, as well as compliance with the day and times defined for each sale.

     

    Approval and confirmation of the order is done through different data fields on successive screens:

     

    - Log in to your personal account with your registered e-mail address and password

    - Select the sale you are interested in and click on the link that takes you back to the online sale.

    - Validate the shopping cart and approve the Terms and Conditions.

    - Enter contact information + confirm shipping method

    - Pre-contractual information

    - Choose and confirm payment method 

     

    Say Wow has the right to limit the number of items (or categories of items) per cart and per customer account in order to satisfy the greatest number of customers.

     

    Prior to any validation, the customer will have been informed of the delivery time, which is as follows:

    • Delivery of the order will be made within 14 days from the time of payment 

     

    As soon as the customer's payment has been accepted, the customer will receive an order confirmation e-mail with a summary of all items ordered, billing and delivery address, and delivery date.

     

    The validation and confirmation of the order are sent via e-mail to the customer by Say Wow and, following the approval of the payment, are considered the conclusion of the contract of sale between the two parties, as well as adherence to the General Conditions.

     

    ARTICLE 6) – PAYMENT

     

    The price of each product, shown on the website, is inclusive of all taxes, to which delivery charges and applicable taxes and duties may or may not be added, which will be indicated to the Customer before final validation of the order.

     

    The price of the purchased items must be paid in full on the day of the order by the Customer.

     

    Payment is made online by credit card (visa, mastercard, maestro card, google pay, apple pay)

    In case of non-payment, wrong address or any other problem with the Customer's account, Say Wow has the right to block the customer's order until the problem is resolved 

     

    Say Wow uses all necessary means to ensure the confidentiality and security of bank data transmitted on the website. The website is equipped with an online payment security system that encrypts the Client's data.

     

    Payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by Say Wow partner: Shopify Payment.

    Shopify Payment is a technical service provider; as such, it does not handle any claims related to orders, which are handled directly by Say Wow.

     

    All information exchanged to process payment is encrypted using SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted or used by third parties. At no time does the customer's financial data pass through Say Wow's computer system. Shopify Payment ensures the security of the connection with the customer's browser before sending the payment form to the banking institution making the financial transaction.

     

    In accordance with the provisions of Article 49 of the Legislative Decree No. 206 of September 6, 2005, known as the "Consumer Code," the Customer will receive a written confirmation of the price paid, indicating the price per item and any delivery costs charged to the customer.

     

    ARTICLE 7) – DELIVERY

     

    Products will be delivered to the address indicated by the Customer in the order form. By default, invoices are sent to the e-mail address provided by the customer when confirming the order.

    In case of non-compliance with the following procedures, no claim will be accepted by the customer.

     

     

    Say Wow offers the following delivery types for Italy:

    - Standard delivery -  8€ to 20€ depending on shipping weight


    For this "standard" delivery, Say Wow will deliver the order(s) within a maximum of 14 business days from the day after the order is paid for.

    For France and Germany, Say Wow offers the following type of delivery with different delivery costs:

     - Standard delivery -10€ to 55€ depending on shipping weight 

    The Customer will receive an e-mail confirmation of the order with a delivery note.

    Once the order has been delivered to the courier (shipping status), the Customer will be emailed a link that will allow him/her to track the package.

    From the moment of delivery, the risks are transferred to the Customer.

     

    If the delivery time is exceeded and is not justified by a case of force majeure, the Customer may request - if he/she so wishes - the cancellation of the order and may obtain a refund of the sums paid for the order within a maximum period of thirty (30) days. 

    ARTICLE 7) - RETURN OF PRODUCTS

     

    7.1. Exercise of the right of withdrawal

    Withdrawal period - exclusions from the right of withdrawal

     

    You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order.

     

    The above 14-day period starts from the day after delivery of the order validated by the Customer. This 14-day period begins at the first hour of the day following the day of delivery and ends at the end of the last hour of the last day of the 14-day period.

     

    If this period expires on a Saturday, Sunday or holiday, it will be extended to the next working day.

     

    During this period, you may return undamaged Products without providing any reason or paying any penalty. If Products are received damaged, the procedure set forth in Article 7.2 will apply.

     

    The Products must be returned in their original state, suitable for resale, in their original, intact and complete packaging. They must not have been worn and must be returned with all accessories, instructions and documentation.

     

    All Products may be returned, with the exception of those excluded by Article 52 of Legislative Decree No. 206 of September 6, 2005, e.g., Products that have been customized at the user's request, Products that have been opened and cannot be returned for hygienic reasons (e.g.: worn tights), etc....

     

     

    7.2 Withdrawal/return procedures

    To exercise your right of withdrawal, you can use the standard withdrawal form available in the "My Account" area or make any unequivocal statement indicating your intention to return the Product to Say Wow, specifically by declaring your return online from your account, under "return and withdrawal." 

    Say Wow will acknowledge receipt of your withdrawal and allow you to amend your return form.

     

    You must then return the products to Say Wow, along with the issued return form, no later than fourteen (14) days after your withdrawal, to

     

    SAY WOW HUB: Via S. Cristoforo, 39, 20090 Trezzano sul Naviglio MI

    Specifying: FIRST NAME, LAST NAME OF THE CUSTOMER RETURNING THE ITEM AND THE ORDER NUMBER.

     

    You are responsible for return shipping costs.

     

    When an order has been placed with a discount tied to the simultaneous purchase of a predetermined number of items, the return of one or more items by the Customer may have the effect of causing the discount to cease, at such time as the number of items required for the application of such discount is no longer reached.

     

    The refund made to the Customer will take into account, if applicable, the fact that the discount no longer applies and the difference will therefore be deducted from the amount refunded to the Customer for the returned items.

     

    Say Wow undertakes to refund the full amount paid (excluding the cost of return) within 5-7 working days of receipt of the Product in its warehouses. This deadline may be extended in the event that the return form does not match the returned order or if the product is missing at the following address:

     

    Say Wow Srl

    Via S. Cristoforo, 39, 20090 Trezzano sul Naviglio MI

     

    Refund will be made through the payment method used for the returned order.

     

    Any risk associated with the return of the product shall be borne by the Customer.

    If the above procedure is not followed and the stated terms are not met, the Customer will not be able to make any claim for missing or non-conforming products or visible defects in the delivered products, as the products will then be conforming and free of any visible defects. 

     

    7.2. Special case of a nonconforming Product

     

    Say Wow recommends that you check the Product upon delivery and, in the event that the Product delivered is nonconforming (error in the Product, defective, damaged or incomplete Product), submit a written reservation, no later than three (3) days after delivery, to Say Wow's customer service department at hello@saywow.me

     

    In all cases, the terms of Article 8.1 on legal warranties will apply.

     

    For Products notified as non-conforming within three (3) days of delivery, Say Wow allows you to exercise your right of withdrawal and obtain a refund of the Product in accordance with the provisions of Article 7.1, without going through an exchange. 

     

    7.3. Lost Parcel.

     

    If, within fourteen (14) business days of placing the order, the Customer has still not received the package, nor a delivery notice, nor accurate information through the online tracking of the package, the Customer must go to the nearest post office or its collection point with the tracking number of the package in its customer account, specifically in the confirmation e-mail sent at the time of shipment.

     

    If the carrier cannot find a trace of the order, the buyer should contact Say Wow's customer service department as soon as possible, via e-mail at the following address: hello@saywow.me.

     

    If the order is found, it will be immediately returned to the Customer, who will be notified immediately. If the order is considered lost, Say Wow will refund the total amount of the order within fourteen (14) days after the case is closed.

     

     

     

    ARTICLE 8 - PERSONAL DATA

    In order to provide you with the best service and manage customer relationships, we need to collect personal information (such as name, mailing address, e-mail address, phone number, date of birth, etc.) that you provide to us or that we obtain from you during your purchases. Some of this data is essential for the processing and delivery of your orders or your membership card. This essential data is marked with an asterisk. All of this information is for internal use only. We will retain your data only as long as necessary to perform our services or as long as required by law

     

    Pursuant to this text, you have the right to access, rectify, object to, and delete data concerning you. If you wish to exercise these rights, please contact our customer service department. Please note that you can rectify data about yourself at any time by logging into your account. Subject to your consent, we may use your personal data to send you information and offers for marketing purposes. You may give or revoke your consent to receive these offers at any time by logging into your customer account www.saywow.me.

     

    Through Say Wow, and provided you have given your consent, you may receive commercial offers from Say Wow's partners. If you no longer wish to receive these offers, you may withdraw your consent at any time by logging into your customer account www.saywow.me. 

     

    ARTICLE 9 - INTELLECTUAL PROPERTY

    The website, the brands, logos and any other distinctive marks of Say Wow and/or its partners, particularly the brands, and the content of the website (i.e. any text, videos, photographs or any other information in any format and of any nature presented on the website) are the exclusive property of Say Wow and/or its partners and may be protected by copyright, brand rights, design rights, patent rights or any other intellectual property rights.

    These terms and conditions do not imply any transfer of ownership of any nature to the subscriber.  Accordingly, copying, modifying, reproducing, distributing, publishing, embedding in any medium, adapting, transferring or assigning, licensing or otherwise transmitting elements of the website is prohibited without the express permission of Say Wow or the rights holder.

    Say Wow grants the member only a right of access to the services and personal account on a personal, non-transferable basis and for strictly private use in accordance with the provisions of these terms and conditions.

    Accordingly, the member is prohibited from any act or action that may directly or indirectly infringe on the property rights of Say Wow or its partners.